Overview
What is SmartSearch ATS?
SmartSearch is a web-based talent acquisition and staffing management software. Features include job posting to job boards and social media outlets, resume parsing, and automated workflow. SmartSearch advertises robust customer service and implementation assistance.
Clunky Tool, but Highly Customizable
SmartSearch RULES!!
Great Value, Integrated Tool, Key Decision Making Support Application
Good Product but Room for Improvement
SmartSearch - efficiency, flexibility and features... This does a lot for your business.
SmartSearch is Great and a True Business Partner
SmartSearch - Good entry level, but limited capabilities and spotty tech support.
Great ATS!
SmartSearch is a great ATS!
Great System, Great Service
SmartSearch ATS is SMART!
review
Adaptable and User Friendly
Most Flexible Product & Service
Work Smarter not Harder, SmartSearch ATS is leading the pack in Efficiency!
Popular Features
- Company Website Posting (17)3.030%
- Job Requisition Management (17)3.030%
- Resume Management (17)1.010%
- Job Search Site Posting (17)1.010%
Pricing
What is SmartSearch ATS?
SmartSearch is a web-based talent acquisition and staffing management software. Features include job posting to job boards and social media outlets, resume parsing, and automated workflow. SmartSearch advertises robust customer service and implementation assistance.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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SmartRecruiters’ Talent Acquisition Suite is a cloud-based recruitment marketing and collaborative hiring platform. It features an open marketplace for third party recruitment services. SmartRecruiters also offers talent sourcing and screening as add-on features.
What is ADP Workforce Now?
ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.
Features
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 3Job Requisition Management(17) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 3Company Website Posting(17) Ratings
Software allows postings to be displayed on the company website
- 1Publish to Social Media(13) Ratings
Software provides ability to publish postings to social media sites
- 1Job Search Site Posting(17) Ratings
Software provides ability to publish postings to top job search sites
- 9Customized Application Form(16) Ratings
Application form for applicants allowing capture of required information
- 1Resume Management(17) Ratings
Software allows resumes to be uploaded in bulk, and for contact information to be parsed
- 10Duplicate Candidate Prevention(16) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 3Candidate Search(17) Ratings
Search capabilities allows candidates with certain attributes to be located
- 3Applicant Tracking(17) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 1Collaboration(15) Ratings
Collaboration capabilities provide the ability to share notes and evaluations
- 1Task Creation and Delegation(14) Ratings
Task creation is the ability to create recruitment process tasks and assign them to others
- 1Email Templates(16) Ratings
Software allows creation of standard email templates for communication with candidates
- 1User Permissions(16) Ratings
User permissions allow you to decide which information is viewable or editable by others
- 5.5Notifications and Alerts(13) Ratings
Notifications and reminders inform you of tasks to be completed
- 8Reporting(16) Ratings
Standard reports on key recruiting metrics such as time-to-fill
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is SmartSearch ATS?
SmartSearch ATS Features
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Customized Application Form
- Supported: Resume Management
- Supported: Duplicate Candidate Prevention
- Supported: Candidate Search
- Supported: Applicant Tracking
- Supported: Collaboration
- Supported: Task Creation and Delegation
- Supported: Email Templates
- Supported: User Permissions
- Supported: Notifications and Alerts
- Supported: Reporting
SmartSearch ATS Competitors
SmartSearch ATS Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(39)Community Insights
- Pros
- Cons
- Recommendations
Intuitive User Interface: Many users have found SmartSearch's user interface to be intuitive and easy to navigate, making it simple to perform tasks such as building organizational charts and searching for specific locations or employees. This positive sentiment suggests that a significant number of reviewers appreciate the user-friendly design of the software.
Helpful Customer Support: Several users have praised SmartSearch's customer support team for being helpful and reliable. They have highlighted positive interactions with the staff, noting their knowledge and long-term experience in the industry. This indicates that the customer support provided by SmartSearch is highly valued by a considerable number of customers.
Efficiency-Boosting Features: Numerous reviewers have expressed satisfaction with SmartSearch's automated tasks, customizable reporting analytics, and search functions. These features are highly beneficial in streamlining processes, increasing efficiency, and saving time for users. The positive feedback suggests that many users find these functionalities valuable in optimizing their workflow within the software.
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Limited Export Options: Some users have found the export options in SmartSearch ATS to be limited, causing formatting issues when exporting jobs to platforms like Monster or Careerbuilder.
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User Interface and Ease of Use: Several reviewers have mentioned that while the user interfaces have improved, there is still room for ease of use improvements. The software can feel overwhelming due to the many functions and uses available, and some users have noted that certain features are unintuitive and challenging to learn.
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Technical Support Issues: Users have expressed frustration with spotty and delayed technical support from SmartSearch. This has caused difficulties when experiencing bugs, glitches, or other technical issues, as timely resolution is not always guaranteed.
Users frequently recommend SmartSearch for its versatility and ease of use. They appreciate that it is easy to navigate for new users and continues to improve without becoming clunky. The platform is praised for its simplicity, making it suitable for users who don't want a technical ATS. Additionally, SmartSearch is often recommended as a candidate tracking platform for Staffing and Recruiting firms. However, some users do note that finding tools and features can be difficult, suggesting that the platform may not be very user-friendly for beginners. Users also suggest that SmartSearch should improve troubleshooting and provide quicker technical support.
Attribute Ratings
Reviews
(1-18 of 18)Clunky Tool, but Highly Customizable
- Customizable
- Reporting
- Analytics
- Clunky
- Too many options
- Needed to customize to make user friendly
The developer who developed this was clearly not a recruiter and therefore it was not very intuitive.
SmartSearch RULES!!
- Captures the activities during the recruiting process such as emailing as notes in the system.
- Is integrated to social media such as LinkedIn.
- Is integrated with MS Outlook.
- provides excellent reports.
- customer service is exceptional.
- Is a trusted partner.
- I frankly cannot think of any areas of improvement.
- I am very pleased with all aspects of the software.
- Job posting integration.
- Requisition workflow management.
- Offer workflow management.
- Candidate search usability.
- Customer support/partnering.
- Global development support.
- Some latency issues in China and India.
- User interfaces have improved but can always find ease of use improvements.
Good Product but Room for Improvement
- Electronic signing of offer letters and additional documents.
- There is a nice candidate workflow.
- Daily imports of our ADP tables for job information.
- Timely response to issues.
- More than 1 person at the company who understands the client's configuration.
- Additional focus on non-recruiting clients.
SmartSearch - efficiency, flexibility and features... This does a lot for your business.
- The search functions are outstanding. It is the reason we originally went with SmartSearch many years ago. The ability to do very simple or complex searches gives the recruiting staff great flexibility in how they look for and narrow down candidates.
- The hire and onboarding traks allow us to create very specific processes we want our staff to follow to insure a consistent and repeatable result. I can create traks that can be very general or traks that literally provide emails and reminders to all of the players (recruiters, managers, candidates, etc...) every step of the way. This is particularly helpful where we have customers who have extremely stringent contractual guidelines that must be followed.
- Support. Their customer support is second to none. We always joke that they are our favorite vendor to deal with.... Anytime we have an issue or question. They are there to walk us through it. The training is on target and the staff has always been friendly and more than eager to help make us successful with the tool.
- Would like to see some additional reporting options. There are some very powerful reporting tools in the software but they are not very intuitive for the basic user.
We have been using SmartSearch for more than 24 years. We started out on one of the first versions because we liked the company and the direction they were taking. SmartSearch has not always been the tool with the flashiest features.... but it has always had some of the best features. They have always been of the cutting edge of the next technology and have the tools and features that make SmartSearch a complete solution. We have not seen anything else out in the marketplace that has encouraged us to change.
SmartSearch is Great and a True Business Partner
- Customization - the team at SmartSearch always tries to find a solution that works for our company specifically.
- Customer Care - the team actually cares and is concerned about the well-being of our business. They help us solve issues as if they worked for us and this feeling is felt at every level of the organization beginning with their President.
- Technology - I have used multiple ATSs and demoed many, many more. SmartSearch has superior technology for staffing firm; the technology that helps us recruit and fill jobs faster.
- Listening - the team at SmartSearch actually listens to us and our concerns whether it's regarding a feature for an upgrade or simply solving an issue we are facing.
- Common Sense - there have been many times in our relationship when we have asked about a feature and we hear "that makes sense, we will make that change for all of our customers"...listening is rare and they do it well.
- With any upgrade, there can be small bugs or glitches. Whenever these pop up, the team at SmartSearch is quick to attack them and fix the issues as soon as possible.
- SmartSearch is affordable. Most other systems like this cost more.
- SmartSearch has great staff, knowledgeable and long-term.
- SmartSearch automated tasks are very helpful.
- SmartSearch has a steep learning curve if you want to extensively use the features like automated tasks and the report writer
- Technical support is spotty and sometimes very frustrating, they don't respond for weeks at a time.
- SmartSearch user interface is old and has far less ability to customize the interface than other tracking systems
- SmartSearch has virtually no ability to connect directly with other software and allows now other software to connect in - so no Microsoft Flow, no Zapier, no mail parser, etc. and since Smart Search capabilities are limited, not being able to integrate it with other platforms easily is unfortunate.
SmartSearch is less suited for an environment in which robust reporting or tracking is required - the built-in reports are limited, the report writer is difficult to use and there are no real capabilities to interface directly with other applications like Microsoft Flow, Zapier, mailparser, etc. Consequently, one cannot take advantage of external tech capabilities to make up for the lack of capabilities in SmartSearch.
The responsiveness of tech support is spotty. Currently, we have been waiting almost three months to receive a resolution on the integration of Zip Recruiter, our job postings are not getting out to Zip Recruiter which, as a recruiting agency, is a death blow. (Their tech support people are great and most have been there a long time, it is the responsiveness that is the weak link.) Sometimes they respond very quickly and then out of the blue you get nothing.
Great System, Great Service
- Easy to use and very flexible. There are a lot of ways to customize it to your company's needs - both on the ATS and CRM sides.
- Excellent customer service - every single SmartSearch team member has been professional, friendly and very quick to answer questions and help with solutions. Plus, they do great follow up!
- They offer wonderful webinars on how to better utilize the product and provide access to some industry experts that are extremely beneficial.
- There's some room for improvement with candidate status. If you change a status, you have to refresh your screen for that to appear. It's a minor thing.
- It would be nice to hide certain bits of information on the web posting, but keep that information in the requisition for our records, ie, salary range, etc.
SmartSearch ATS is SMART!
- When a company is a new client, SmartSearch ATS does an excellent job of bringing functionality to their client very quickly, usually within a couple of weeks. Their training program is designed so even non-technical users may use their SmartSearch ATS quickly.
- The Customer Support Team at SmartSearch ATS are off the charts great for jumping on problems quickly and solving them. Sometimes the problems are created by other vendors who link with SmartSearch ATS. Even then SmartSearch resolves the problem. My advice? Expect a happy resolution the rare times you have a problem.
- The Development Team at SmartSearch ATS have been around for many years. While the fundamentals of the SmartSearch ATS software are mature, the nature of the ATS software business is constant change. SmartSearch ATS does a wonderful job staying up to date. There is no need to bleed at cutting edge. Give me up to date and stability any day! SmartSearch ATS provides both.
- When you create a new job posting, you are required to pick a field from "miscellaneous export information". Camera Operator and Makeup Artists are choices. Web Developers are not a choice. I don't get that.
Of course, as in any product choice, the product needs to match the company requirements. SmartSearch ATS solves tracking problems very well for small to medium sized companies - a nice broad market in itself. SmartSearch ATS would not be a good enterprise ATS choice. It is not designed to be.
Based on my experience, a strong enterprise ATS does not currently exist. Most do a better job driving away passive candidates than attracting them.
With SmartSearch ATS, it is possible to make it easy for passive candidates to indicate their interest.
How many positions will you need to post over the next year?
How many candidates will you need to track?
How many company employees will need to access SmartSearch ATS to track candidates?
What types of reporting do you require?
What is your budget?
Is the standard SmartSearch ATS fine for your company or will you need to customize?
Would you like your ATS to mirror image your website? SmartSearch ATS does.
Adaptable and User Friendly
- I like it better than other ATS I have used in the past because it utilizes very little system resources. Unlike other ATS I have used it has never frozen my computer or caused it to crash.
- It is very customizable. You can easily edit your default view to give you access to any information you may need. This significantly increases productivity.
- It has a great search function. You can quickly search most aspects of candidates, job orders, or contacts to find the information you need quickly.
- Once in a blue moon, when searching within the radius of a zip code, I find that the information is lacking in the ATS.
- The searches can be at times confusing, especially when searching job orders.
Most Flexible Product & Service
- Flexible and customizable
- Robustness of both technology and the product
- Data Migration., Training, and Customer Service
- Nothing that I can think of at this point.
Former user of SmartSearch ATS provides perspective
- There are pluses and minuses with all software.
- It started off as a small company and has expanded over the years.
- As we grew we realized that customizing the software created issues.
- The reporting features were not robust and missed the mark for our reporting needs.
- We outgrew the system for several reasons.
It does the job....
- SmartSearch ATS is great as an applicant tracking system. It is very easy to use, but could use some tweaking.
- SmartSearch ATS is really great for easily posting to free job boards.
- SmartSearch ATS has a lot of applications and allows a lot of template creations for every different point of the process.
- SmartSearch ATS is VERY temperamental. It is hard to move around from one page to another without losing all data.
- SmartSearch ATS reporting is awful. There are not a lot of reports that you can pull as cleanly as I have found on other ATSs.
- SmartSearch ATS is very hard to train new people on. It is confusing and there are different ways of doing things.
SmartSearch ATS
- Outlook Add-In Capability
- Multiple Application Options (Company careers page, Job Boards, etc.)
- Automatic and Custom Workflows
- Fillable pdf form integration
- Technical, functional, behavioral skills testing
- Organizational Automation - Too often a stack of paperwork on someone's desk takes a long time to process. This decreases the lag time by automatically routing paperwork to the proper party.
- Business Process Transparency - Along with the lag time mentioned above, other parties down the assembly line from a lag point are usually kept in the dark as far as where they are in a given business process. SmartSearch provides everyone involved in a business process or document workflow a clear view of its status, and who to talk to if there is a lag.
- IT Skill Needed - Although the basic functions are easy to implement for anyone regardless of their IT skill level, it takes someone with significant IT aptitude to implement the best parts of the software.
Smartsearch Review - Recruiter's Opinion
- Keeping Files - easy to keep information up to date for job requisitions, candidates, contacts, etc
- Tracking Progress
- Not very intuitive - some features are hard to use and learn
- Running reports - reports give incomplete data
SmartSearch does a tremendous job!
- Applicant tracking. SmartSearch does a fine job of syncing our emails in the system.
- Note taking. SmartSearch allows for notes to be attached to client and contractor profiles.
- Resume storage. SmartSearch allows recruiters to pull updated resumes from contractor profiles.
- I would like to see the speed improved.
- Spell check
- Default home page needs to be edited.
SmartSearch - A smart choice!
- Helpdesk/ Customer Support - Very rarely are there any issues or problems with SmartSearch itself, but my team excels at weeding out new and challenging hurdles that require SmartSearch assistance, the SmartSearch Helpdesk team has always been very friendly and customer focused, always willing to go the extra distance to ensure complete customer satisfaction.
- SmartSearch made its system very intuitive, so if you have worked on any other applicant tracking systems before, it will be quite easy for you to pick up.
- Search Parameters - SmartSearch has made their database work very much like a major job board with its boolean capabilities. It is a great feature to search through your candidate database.
- For Administrators - ability to track users log in/out traffic could be reworked a bit for better visibility.
- Platform issues - sometimes you have to jump between firefox or internet explorer because certain parts of SmartSearch works better on different platforms. It would be nice if it would all work the same on any platform.
- The only other thing is their hours. They are West Coast, we are East Coast. Although they start very early on the West Coast, they are still three hours behind.